Apple Authorised Service Provider PlanetCare Salem

I bought iPad air 4 on Jan 2021, within 2 weeks faced charging issues and submitted the device to check it, after 10 days they said charging issue was not fixable and we are arranging new replacement device for that.nnIt took again 10 days to get the replacement device and when I checked the replacement decide, it was not at all new one and the device is having scratches at the edges and screen and corners are sticking with hand.nnSo, asked them is the new device? Why device came like this? I gave the brand new device and it's not all used,even cover of from the box itself not opened. But the device which they gave for replacement is like already used and looks like refurbished device.nnThey didn't that they are not responsible for the device whatever comes to them, they will give to customer and even if we are not good with device we have to call to Apple support itseems, those are not proper response from a Apple certified Service center. They should be responsible for this since they only got the replacement device.nnNot at all good service from the center, instead of keeping service center like better we can close it, it is spoiling Apple's Brand and embraces the customers.nnNote: To them whomever doing template reply for this issue, i have already sent mail to the given mail id and gave contact details. So you need to waste your time to send the template reply for this and better try to address the issue from your end.

Unexpected support from your team and wonderful customer response ud83dude01ud83dudc4cnnQuick repair solution in iplanet Salem authorities service center ud83dudc4dud83dudc4dnnThank you ud83eudd1d Mr. Anand....

Great workud83dudc4fnGreat customer service ud83dudc4cnGreat support ud83dudc90ud83dudc4d✌ufe0fnTechnically help me resolved issues thank you sir Mr.Anand

I came for network connectivity issue to store and the technician person diagnosed my device and resolved my issue with an hour thank you sirnThank you Kaliappan and your team ...

Approach customers with Planet Care warm welcomennProbe politely to understand the customer’s needsnnPresent a solution for the customer to take home todaynnListen for and resolve issues or concernsnnEnd with a fond farewell and an invitation to return after Service thanks Mr.Anand