Capital O 13791 Mount Winds

Booking ID: COZE5128 : Full amount was paid four months in advance for three rooms booking to OYO - Mount Wind in Mount Abu for family vacation including senior citizens and kids with total member of ten. As a precautionary measure I called the hotel owner to confirm my booking but, I was shocked when Hotel Owner literally denied my booking and informed me that OYO has been boycotted/banned in Mount Abu by all hotels Owners. I started calling their customer service to seek urgent help but it was useless, helpless and painful since each time I had to wait for long periods of time, were my calls was transferred from one department to another they were simply apologising for whatever happened to me. They never helped me. I was begging them to give me any other hotel since it was having cascading impact on my travel plan. They suggested that I could cancel my booking and Hotel Owner was ready to take my booking over the counter. I called the hotel owner but he was asking three times of the original paid amount. Best part was that OYO mentioned reason of cancellation as, no tie up with hotel but continued to accept booking for the same hotel on site with very high rate. I continued to call them for almost 48 hrs but they were simply useless. Their automatic system continued to send me messages and asking me about my experience with hotel stay, adding salt to the burn. It was nightmare for me to arrange another hotel during peak season and I have gone through unexplainable frustration. They offered me Rs 1000 cheap compensation again for the pain suffered by me and my family. Another major issue is with refund amount, IRCT and other online companies refunding your amount max to max in three to four days but they are unable to refund my money after one months so in totality they enjoyed my money for more than four plus months. OYO is a big name now but unable to handle one single hotel owner and unable to give justice to us. They are simply in ignorance mode and feeling that they are too big to fail. My humble request is to all of you please create more and more awareness about this and dont make your serious booking using OYO. They can ditch you anytime spoil your vacation and put you on road without having any fear from anyone.

Very worst hotel. Please avoid booking this hotel. Insects in the room. Foul smell and dirty bed spread. Very conjected room. Door is not locking properly. Room service very worst and staffs are not friendly. Complimentary breakfast is just one item for each person and they are not providing sufficient quantity. I will give minus -10 for this hotel. I do travel a lot but this is the worst hotel I ever stayed. Avoid booking in this hotel.

Place was pretty good no doubt at all near by nakki lake food & hotel everything was good except for price ( it was bit hight) but service was good

Very good service and very nice behavior of the hotel service boy.

awesome all bays is so good I like hotel white klove