OYO 43923 Surbhi Residency

Horrible stay experience. Bad room bad owners bad staff. Now i know how living in hell feels.nnRoom:nIt was very dirty and an aweful smell was there. The TV was broken as a previous customer has thrashed it due to some reason. The towels were torn by previous customers due to some reasons. On asking for a better room they requested for 2 hours time. After 2 hours they didn’t change the room. They said that in late evening the room will be shifted. It didn’t happen. Towels were smelly and wasn’t replaced.nnBathroom:nnExhaust was broken. As usual previous customer. Flush didn’t work. Needed to pour bucket for ...nToday morning my friend went to poop and to his surprise there was no water. The management didn’t even conveyed us that there would be no water. On asking the mgm they said (do i need to tell you..?) one customer have left the tap open so no water.nnOwners:nnMost uncooperative. On checking out too they didn’t give the balance amount and asked to open oyo app. They asked to rate a 5 star. When we refused then what was it. He started yelling that ratings achi nahi deni to ruke kyu ho. Sir sir bol raha hoon tab se to zyada sir pe chadh gaye hai sir. His wife also started with her saga. They threatened us that rating achi de, tu kahan jara hai abhi, nai deta tera paisa ja kya karta hai. And so on.nThankfully our cab arrived. And we rushed out.nnPLEASE DONT GO THERE. PLEASE! IT IS NOT SAFE.nnKOI BHI THRILLER MOVIE K CLIMAX JAISA FEEL HOGA.nnDOnNOTnBOOKnTHISnHOTEL!!nnFYI: Booking id NRUG6903, Booked from Oyo.

Very bad behaviour of Reception n staff , verbally n physically threatened as they don't have running water they are very least bothered about it , they are rude for their lack of providing basic services , Reciption staff Deepak Bhagat is very abusive n threating physically not even give the balance money back ......oyo customer care service is waste n not responsive .

One of the best property i have ever stay.nTheir rooms are so good according to the price.nAnd the best part is their staffs are so understandable.

Good staff, Beautiful location, Nice Rooms. I'm happy with this hotel... You must have to visit here.

First of all, a big thanks to all the staff for cooperate, being humble with us nd feel like familiar.. services is A1 like 24/7 , hygienic, well maintained and i also appreciate about the payment mode they have ! It was such a great experience ..hope we will visit soonud83dudd90ufe0f