Jared

My fiancé and I recently bought our wedding bands from this location. Previously, we had visited another location and the customer service here far exceeded the other one. Christine S. the general manager is a gem! (pun intended) She was extremely helpful since the second we walked in the store. Her experience and expertise were evident and she really has the customer's best interest at heart. We were extremely satisfied working with her and will return because of this level of service. She even made an exchange process seamless and quick. I would highly recommend asking for her, she made a meaningful buying experience that much better!

The sales people are very knowledgable and they really take the time to make sure you are pleased with your purchase. They are not hard sell, which I really appreciated. I also had a repair done there, and I love the fact that the repairs are done on the premises rather than being sent out somewhere. This is now the only jewelry store I will ever go to, and I highly recommend them!

The customer service at this location is absolutely atrocious. If I could give the Vernon Hills location, 0 stars, I would. My fiancé and I have called in many times, and the staff is always rude. They were especially rude the last time I called. A woman named Christy is the one who answered and had a rude tone when I asked about the service on my fiancé’s ring. I wanted to make sure it was going to be finished before we made the drive out there and I was received by sarcastic and discourteous comments. It was as if I was a bother. There was another time as well when my fiancé called to check on her ring and they were rude yet again, stating they couldn’t even find it. Save your time and go to another location.

My fiancé built my engagement ring and ordered it from Jared and picked it up from this store. Tony helped him out and answered all of his questions. When the ring came it was just slightly too big, so we went in to get it resized. Christine and Christy were absolutely wonderful. We were on a time crunch so they got us in and done in 45 minutes! They were very accommodating and great to work with. My ring fits perfectly now and I have gotten so many compliments on it! Christy picked up on my love of sapphires and even suggested looking at Vera Wang wedding bands since she incorporates sapphires in her jewelry! Great service and a beautiful showroom with and on site repair facility - we will definitely be back! Thank you Christine and Christy!!

The Schaumburg store has always been great in regards to their customer service. We now live farther north and attempted to use the Vernon Hills location last Thursday July 16th. The hours posted say 7pm online and at the store. We got to the location at 645pm and noticed the doors locked and signs stating by appointment only. I went to their website in advance and it does not give any information about making appointments in advance. So I called and let the woman know we were outside the store. I asked if we could just drop off items for a warranty inspection that we could pick up another day. She was extremely rude and said they were done with appointments for the day and we would have to set an appointment for another date. She said they were preparing to lock up and leave for the day. I asked if they close at 7pm since it was 645 and she said yes but that again we would have to come back another day. It literally takes one minute to take our items and info but they were in a hurry to get out and not provide any customer service. If I had said I was looking to drop $25k on a new ring, I bet she would have had time for that new commission. Horrible customer service and a complete waste of our time.