INAIL Territorial Department Treviso

Before talking to an operator, you have to go through an exhausting ordeal. Listen to the answering machine dozens of times, as it indicates various numbers to press for redirection, but no one answers for tens of minutes or the line drops and you start over. Hours appear to be tight and undeclared. I tried several times, but I found the line (always after a few unsuccessful attempts) only between 8:00 and 10:00 as indicated on a leaflet given to me by the ER). While the various operators with whom I spoke (5 different for different skills), all very kind and prepared.

I emailed for documents that never arrived in the mail and they replied but never sent the documents. I've been calling for months and nobody ever answers. At this point I go directly to the office but they also make me call a lady who cannot find the document (out of 22 refunds) and although I have provided her with the amount and date of the document. He was still sleeping! Other than Smartworking, as usual, state with pocket money that do not want to do anything. Shameful!

Having a telephone contact seems like asking for a miracle !! A whole morning spent on the phone to get information is deleterious.

It takes a miracle to find a parking space and if you don't know where it is you have to ask someone why there isn't a sign from outside to show you.

The phone doesn't ring, and if it rings, don't answer !!!!