Agenzia Delle Entrate Sala Consilina

I have been running after them for two days because I would like to ask an office a couple of questions on a relevant issue, I went to the Agency and they told me to call back because the employee was not in the office, but then the direct internal number does not answer on the phone , then try the switchboard, which when it answers forwards the call to the direct number putting you on hold and after 10/15 min. when the switchboard resumes the call in some way it tries to justify the colleague's failure to answer. It would have taken no more than 5 min. on the phone and I would have (maybe) solved the problem and instead I'll have to wait for tomorrow's opening hours to call back or maybe go back to the office and in the meantime time passes and the nervousness increases. But is it possible that no one controls the activity of the employees? A service provided in this way is like not having it.

Staff answering the phone grumpy and unable. He seems disturbed by the questions asked. In particular, a certain ferrara or ferraro, I do not remember well, the surname is completely inadequate to the assignment of receptionist for telephone calls. I do not know how certain people are hired (ah, we're in the south). I would recommend checking in order to prevent staff from behaving appropriately