Dorigoni Volkswagen Rovereto

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Lenti a dare risposte, non rispondono ne alle mail né al cellulare, costringendoti ad andare da loro di persona. Fatto, vediamo se ricevo una risposta. Mail mandata il 29 dic

Friendliness, professionalism and passion for their work, passion that translates into the desire to always and always solve customer problems. This is my experience and, obviously, a (not easy) problem solved in half a day. I renew the compliments already made in person. Well done!

I brought my Polo xke it signaled to me the red light of the airbag and the horn did not work, and upon acceptance I was told that it was the sensor, and it would have been ordered, so I thought I would also do the sanitization as recommended with e-mail received by Volkswagen Service at a cost of € 30. Upon withdrawal, I open the trunk and I realize that it has not been cleaned, and I am told that it is not part of the passenger compartment. I get in the car and I see that on the side of the guide, under the white sheet, the mat has not been cleaned, let alone the object holder dirty with crumbs It was evident that the interior like the trunk had not been sanctified and I ask that cleaning be carried out. A rough cleaning is done. The invoice shows that the sensor has not been changed but only the ring has been replaced with a total cost of € 140. I ask: was it not appropriate to ask in the workshop before ordering the piece? I'm sorry but, I was not satisfied with the performance, and in the future I will no longer turn to the Dorigoni dealer.