Sunscape Splash Montego Bay

Jamal is the best waiter/server at the whole resort... he served us 4 times during our stay and he went above and beyond to get us decaf tea. Truly one of a kind!!

Food is nice . Place outdated. Some of the staff need to do a refresher course on hospitality . So have attitudes for no reason. TV stop working last 2 days of trip elevator door fell off on one side of elevator door. They worked the elevator like that till next day before deciding to put other half of door back up. AC has 2 speeds sum days it seems to work better than others Entertainment was ok but they dont really interact with people during day like games etc

I went to this hotel with my children and my daughter fell and hit her head and was admitted at the Cornwall regional and suffer a concussion, slurred speech and disorientation and the manager at that time tried to convince me to accept a one night night and two days once I agreed to accept that I will take fully responsibility for the incident. Which I didn’t. It have been approximately 4 years now since and my daughter suffer daily from side effects of that incident.... constant headache daily and am not bluffing, she does.

So, so disappointed. This used to be such a nice resort. I came each year. Then new owners took over, and it decreased drastically and rapidly. I started going to different resorts, but came back to see if things had gotten better. It was a virtual ghost town, with closed restaurants and pools. Broke my heart AND upset me too, because if the money I had spent for such a wasted trip. I now hear that the original owners have taken back ownership, so I may return again during 2021. They even changed the name back to the original Sunset Beach / Oasis, I hear. Let's hope things change back to how it was during its glory days. If so, I will start coming back regularly again, because there was always a family feel to Sunset Beach, and we even had annual meet-ups as regulars. VIP groups. I don't need "luxury" or "fancy". All I desire is a nice, clean, safe, secure fun....with good food and lots of callaloo (another thing that was seriously lacking during the Sunscape era...good callaloo.)

This place was awesome. The swim up bars were great. The room was perfect. There were some really good water activities offeres and the food was pretty good as well.