Sandals Ochi

I can't say enough good things about our experience here. My significant other and I visited for a vacation after working this pandemic for the past year. We were incredibly impressed with the cleaning protocols throughout the resort. Anytime something was touched or sat on, there was immediately staff behind the guest cleaning. Amazing. The rooms were clean and spacious and beautiful. The food.... oh my, it was amazing. We ate fish all week and it was so fresh! We enjoyed hanging out with staff on the beach to play games and getting our butts kicked at the gym with Jimmy. We only had a few small issues - our room often was not turned over before 5pm, which was frustrating when we were trying to get cleaned up for the evening, and the water went out on our floor twice, but it was quickly resolved! We actually booked a second vacation with Sandals - we were impressed and we enjoyed it!

Sandals and Jamaica in general are doing a great job with Covid safety protocols. The staff cleaned and sanitized continually, restaurant seating spaced appropriately, yet you can sit with the group you are traveling with. This was a great escape to sunshine with professional, happy staff!!!

We were among the first group here after they reopened. Staff and services were beyond great. Having fewer guests here has been both good and bad. Would have been nice to have more people to get that party atmosphere, but the beach was wide open.

Follow up to previous review: Now 1/15/21, still haven't received my refund. This is a joke. How a major company such as Sandals can't generate a refund to someone within a 7 week span is crazy. I called yesterday and was now told and was ensured my money would be here today. Of course I haven't received my refund. I'm ready to call someone higher than these people that have no clue what the hell they're doing.

Wow! This was an incredible experience! Best customer service I've ever experienced, great staff, everyone treats you like family! Can't wait to go back! Special thanks to butlers Vivian and Jason, gym personal trainer Jimmy, entertainment team Ajay, waitress Dianna and our lovely daving instructor Nhaima!