Accountant General's Department

Matthew has not changed. I met him 5years ago and the review is still the same. He was meant for this. Blessings Matt!

Whenever you call you have to hold first a hour and then you will get cut off. Not good to do business with.

Very professional and helpful staff.

During the first week of January, I tried several times to get the Pensions Section of the Accountant General's Department. A female employee answered my calls on two occasions and promised to return my call that was in regards to the non-issuance of my life certificate through e-mail. I waited on both calls within a five hour period (the whole day), without any success. The next day I called and an employer, Mathew Rickman, answered the phone. It seemed like a " breath of fresh air" that someone could be so warm and courteous in dealing with the public. He returned my call within 5mins as he promised and my problem was immediately solved. Thanks to those workers who try to serve pensioners to the best of their ability.

I called the office 10:41 a.m. on Wednesday March, 3/2019. Got a recording that the office is closed although I called within the business hours on the recording. I live overseas and always return my life certificates. Apparently they may not have gotten it on time because of the unreliable mailing system. My account was suspended, did not get pension for two months. I have called, sent emails to get it corrected and I can't get any answers. I don't know why the life certificate can't be emailed or faxed once they are certified.