NCB Atrium

Irie and mello.

Staff was Friendly and Respectful

The National Commercial Bank (NCB) has awful customer service both in-store and over-the-phone. The internal staff is not very knowledgeable about their own online services and their online-platform "specialists" over-the-phone are terrible at follow-up or have no idea how to transfer cases to other agents. I've been trying to access their online platform for over a year and a half now. For the past four months or so, I've been calling almost weekly - sometimes twice daily - trying to resolve these issues and up to the time of this message the app/ platform remains useless to me. Just a list of some of the some of the issues I've faced: (1) Even on one continuous call, I'm asked to verify and re-verify my identity each time I'm transferred from one agent to another. They pass nothing on to the other agents, so you could be talking to one agent for 30 minutes then the next agent you're sent to on that call treats you like an absolute stranger with a new problem, asking you once again to answer security questions. A total annoyance. (2) Although I replaced my Midas card almost two (2) years ago, up until last week [Monday, 8-Apr-2019] I've been told by the agents that my card "is not yet updated" on their systems. (3) Their agents give conflicting reports and hang up on clients. One agent expressed last week [Monday, 8-Apr-2019] that my issue would be resolved in 3 to 5 business days. I followed-up with them on Friday [12-Apr-2019] and was told that the issue was certainly resolved and that I can try to login. That failed. I called them right back then they told me the last agent was wrong and it won't be until Tuesday [16-Apr-2019]. I called them on that Tuesday and they hung up on me twice during our calls. (4) They have no in-branch problem resolution services and in-person their customer service agents are quick to make you feel you're a nuisance to them. I sat down with a Portmore-branch agent in February 2019 and asked about registering online via the branch and updating my details on their system. She immediately wrote me off by telling me that I was doing something wrong, scoffed at my explanations and said that I have to call their agents over-the-phone because there's no way for their in-branch agents to file reports on a customer's behalf. Like, ...what? I've called numerous times at this point since December 2018 and I am frustrated and angry. The only reason I use their service is because my employer sends my payments to them. If you want a well-informed, helpful service that cares about the customer, do not use this bank. There are other options.

Welcoming and soothing environment with a great working atmosphere, quiet and focused staffs and engaging speeches; a quite appealing place with terrific customer service. (Appropriate workplace)

J.C.B.I think that they are a group of people that set out to rip off people money ,they are a set of thieves. Every month they take 700 out of my account, every month I try to terminate my account they're not answering my call, I send a letter with all the information and them say they did not get it. I try email and email fail several times ,I called, even now and I speak with someone and they ask please hold and I was cut out.I am tired of buying card to call and not getting through. They are not to be trusted.