Sandals Royal Plantation

What a wonderful time at Sandals Royal Plantation. Our butlers Gladstone and Oryane treated us like royalty. They catered to our needs with bubble baths and our favorite breakfast. Whatever we needed they were there for us. Renee and Adrian at the beach grill were fantastic 👏 the entire staff was wonderful and sorry I can't remember all their names. Kudos for making our time at the resort a truly memorable one.

We had problems from beginning to end... they didn’t try to accommodate us in any way... the service sucked the butler tried to get out of all and Amy responsibility... even a candle for our anniversary they couldn’t provide... the food was terrible... no selection what so ever and if you asked for anything they made you feel like you are bothering them

Disclaimer: I am reviewing the customer service I have received through the headache of trying to reschedule our honeymoon. We have not stayed yet at this resort. My husband and I booked our honeymoon for March 22nd, 2020. Due to COVID, the resort closed and we were directed to reschedule our trip. We weren't offered a refund. Last week, we booked flights and called Sandals to reschedule our dates. (Originally, we were told we could schedule for any dates a room was available since we were forced to reschedule. I looked online, and a room was available) After 2 hours of headache, being hung up on multiple times, with no one being able to help me, I am finally connected with someone. They tell me the room we booked was not available for our dates and that we would either have to pay an extra $1000 or reschedule our flights. So, I then go through the headache of rescheduling our flights. She tells me she will send us a confirmation. We NEVER received a confirmation from Sandals. I had to call them back tonight and again spent 30 minutes on hold waiting to talk to someone. After we finally receive the confirmation, I ask if we would still be able to receive the previously included honeymoon package since we had to reschedule our trip due to the resort closing during our honeymoon. The customer service representative says "I apologize, but due to you no longer being on your honeymoon, we will no longer offer you that package" With all that we have been through, and the horrible customer service, I would like to cancel this trip and receive a full refund. However, since I have already changed flights once we can't get a refund on them. We are HIGHLY disappointed in the customer service that Sandals as a company has offered. We are looking into ways to cancel and receive refunds on our trip. ***To be clear, we have not stayed at Royal Plantation and this is not a reflection on the individual resort, but the company itself***

Love the resort. LOVE the awesome awesome butlers! Amazing people and just fun to hang out with. Can't stand the front office or camera staff.

GOOD MORNING service i am Montego Bay Airport hotels having Rooms guests