Miyama Sanso

Best. Onsen. Experience. Ever! Imho I think the service, environment and the food makes it well worth the price. I would recommend changing the bento box dinner to the kaiseki one. The higo beef and the amount you get is well worth the extra cost. We stayed in a semi-western-stylr room with private open air bath (also a indoors one). On the Miyama Sansou website, it's a B-1 type room.

It’s a very new resort with hot spring villa. It is located in a remote area that you may enjoy and relax. But the overall service doesn’t match the price. The people are not well trained. The receptionist is rude. I stayed at a room 552 with a broken ball pen. When the morning I checked out, I told the receptionist and needed a ball pen. She took a new one for me to write. I forgot to return due to tight schedule to take the tour bus. The shuttle bus driver drove us to our bus and asked for the ball pen. Such a new hotel, just for one ball pen ruined all the good experience of staying there. Also it's out of my exception to Japanese service. Normally, most of Japanese will apologize for not being provide a normal ball pen in room. But the receptionist thinks that it must be the customer's problem. This is not a Japanese way of thinking. Also I have stayed so many hotels all over the world, this is the first time a hotel got back an in room ball pen even drove to ask. The other hotels consider the ball pen in room as a souvenir or advertisement.

Hands down the best onsen hotel I've stayed at. It was a hard decision because the entire Kurokawa/Beppu/Oita area has tons of onsen hotels and we soon found ourselves in an awkward position with one too many good hotel options. But as soon as we arrived Miyama Sanso proved to be the best choice. The staff was extremely friendly, especially one who I named Mr Happy who seemed to be enjoying everything he was doing. He ended up being the person who first greeted us, and the last person to send us away, and probably one of the main reasons why I'd wanna go back. The hotel park is huge as well as the rooms. You get your own house that you'd share with another unit, but to go to the restaurant and the public onsens you'd have to leave the house and walk a little bit. The onsens both in the room and the public ones were super nice. Since we're the sister hotel of Yamamizuki, guests of Miyama are granted access to the public onsens to Yamamizuki's on top of Miyama's. Rumor has it that the ones at Yamamizuki were the most popular public onsens in the Kurokawa area. I tried the one for women -- Mori no Yu (Onsen of the Forest), and it was indeed very nice. It was literally in a forest. It's a true joy and privilege to enjoy the nice forest view and the steaming river gushing next to you while sitting in the hot water. There's a lot of small details that show the effort and thoughtfulness of Miyama. Every guest get their own outdoor comfy wear, pajamas, and slippers. To keep you warm in those outdoor walking that will happen, you also get a very warm and nice looking poncho coat. Their food is also delicious and nicely presented. My boyfriend doesn't eat seafood. As soon as they learned that they went the extra mile of preparing him a separate set of food. When you're ready to check out, if you need any help with the heavy luggages, just give the front desk a call and they'll send a golf cart down to carry the luggages and the guests up. We were extremely lucky to be going at the perfect season of autumn and all the red leaves were a cherry on top that completed the experience. Really happy with everything. Totally worth the travel and the money!

It's no doubt the best onsen resort I'v ever experienced. The facility is excellent. Incredible nice and delicate service and delicious meal.

The best onsen you can enjoy the scent of natural during onsen. This is the best ryokan I’ve ever been. Beautiful and nice place.