JR Ticket Office (Kansai Airport)

Not friendly/kind at all (actually kind of rude)... messed up where to direct me even though I told them specifically what I need. Ignores you unless you yell.

The staff can communicate in basic english. As long as I can understand what the message is, that's already good enough for me

Efficient and speaks great foreign languages. Lines are long but move quickly.

Long queue, better to use ticket terminals to get out of airport & get the icoca card in another station

extremely inefficient, lousy and lazy staffs. the queue was extremely long for the tourist queue but servers at 3 ordinary counters did not help to serve. they can actually speak english but choose to sit and do nothing. only a server at one of the ordinary counters offered to help. they only started to help when the queue got ridiculously long.