Palais Aziza & Spa

If you're looking for a nice hotel away from the hustle and bustle of the old town, then this is worth a look. The pool is great and accomodation well appointed, majority of staff are friendly and helpful, and the room was always clean and tidy. Few negatives though, it's a bit rough around the edges in places, the food (although big portions and tasty) is incredibly expensive, and getting a taxi to town seems like bit of a money making exercise. P.S. Loved the peacocks.

We were a group of 9 people and booked 3 of their Pavillons in the garden (we stayed 7 nights over New Year’s Eve 2019/2020) When we arrived at around 4.30pm one of the Pavillons was not cleaned yet and we had to wait for another hour. 2 of the Pavillons had no WiFi even though we told them several times to fix the WiFi but during the whole stay of 7 days they were not able to fix it. Even at the pool and in the main areas the WiFi is really bad. We wanted to check out the gym but the told us that the equipment is not there yet and the gym not open (see pictures) On the first evening when we wanted to get ready for the evening there was no hot water in the room. The same was on the following morning. Also the rooms and especially the bathroom was really cold and we had to order an additional heater for the bathroom (see pictures) which is unbelievable for a 5 star hotel. We went to dinner at 7.30 in the hotel as we had childrens with us (age 8-10). We had to wait 1 1/2 hours until the kids were served with some french fries. and a burger. Again horrible service! Then we had dinner on New Years evening in the hotel which was priced at 2500dhs (250€) per person without drinks. The food was ok but nothing great. The desert was served 5 minutes before midnight!!! How is that possible when dinner started at 7.30pm??? Also we ordered white wine for the evening and after the first bottle the wine was empty. We then chose a different white wine which was also empty after the first bottle. On a Saturday evening we went out for dinner and drinks and came back with a taxi to the hotel. We had to wait 20 minutes at around 1am in the morning before the gate because there was no security on duty and we rang the hotel 10 times to open the gate. To summarise, the hotel looks good on photos but the service is the worst you can get and everything is a bit worn down. If you can chose a different hotel as also the prices for drinks und and the dinner are high. DO NOT GO TO THE HOTEL!!!!!!

An amzing Place i had a great time 🤗🤗

Amazing Spa, but forget about the rest - poor service, minimalistic breakfast, poor WiFi, dirty + cold pool, not heated as promised ;-( for 300€ I expect definitely more

Just an epic experience, we stayed for a week in a "romantic" villa.. Beyond expectations.. The villa was very nice, restaurants are delicious, the art is very nice, the spa is relaxing and the staff is very friendly