Map
Detailed Information
- Place Types Spa
- Address Km 12 Route D'Amizmiz, 40000, Morocco
- Coordinate 31.5204906,-8.0569028
- Website https://www.fairmont.com/marrakech/?goto=fiche_hotel&code_hotel
- Rating 4.6
- Compound Code GWCV+56 douar laataouna, Morocco
Openning hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Photos
Reviews
Staff are under qualified! Making reservations are unfortunately more challenging than a hotel of such calibre could afford. Ordering drinks at their Sunday barbecues are added to the 40 € per person charge, without informing guests that a supplementary of 15€ will be charged. When and if staff are changed with proper hotelier employees, we may consider going back. Their golf needs more attention and maintenance. Wild dogs are seen on the grounds as well. Hopefully competitive pricing and standard service is establish at a lovely location.
My wife and I had a wedding planned here for the summer of 2020. Due to an unforeseen circumstance that everyone is well aware of, we cancelled and postponed till next year.
The customer service at this hotel is the worst I have ever encountered, from Mouna (Senior Sales Manager) to Afif (General Manager). They lied multiple times to my wife and I, and furthermore, lied to our guests. They held any money deposit they received hostage, and even stopped replying to our guests’ emails.
What was supposed to be a beautiful wedding turned out to be a nightmare from hell.
DEAR ACCOR - the management team at this hotel is an embarrassment and needs to be replaced with the least bit of competence and respect. This hotel is a black eye on your portfolio of wonderful properties across the globe. It’s shameful how dishonest Afif and his team are. Due to the devilish tactics of this hotel, 200+ guests will never step foot or give this property business ever again. This is not our loss, it’s yours !
Best resort hotel in Marrakesh!
What an amazing experience we had here! We were at the resort for a wedding and it was the perfect location for it. It has all the facilities and amenities you need for a restful holiday, and the food at the restaurants is also very good.
Beware... While there are several walls/gates surrounding the facility the people you need be worried about are already in the facility working. Our luggage was searched and money was stolen from our bags while we were out of the room. They promised to follow up with me on their "investigation" which never happened.
We had an emergency at the childcare that required us to take one of our kids to the hospital for stitches ( the staff handled that problem well).
The hotel facilities are nice, new, clean. The food leaves something to be desired, repetitive, uninspired and not at the level expected for this type of hotel. The big pool as well as the private pool for the villa were nice.
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