TLScontact – Visa Application Centre Antananarivo

I've always given a good rate in previous years but this year I am really disappointed. First of all on the change about implementing the new system of the choice having the self service and the assisted one. On your website it's not clear at all. I've been 3 times at the TLS centre this year and each time I've found people getting caught to have to pay for the assisted service because it was not clear on your website (and same on the UKvisa website). Secondly, in previous year I've always received the waybill number to track my application but this time it was not provided and no real answer about the reason why it cannot be given when asked. After that the tracking information on my account on TLS website is not updated too. For my case for example I was advised that a decision was made on my application and that the document will be returned by the courrier. Two days after receiving that e-mail, I checked my status on your website and it was at the stage "Application Received By DMC". Five days after, still the same status, and even the day I received my passport the status did not change. And it was not only for my case but the case for some colleagues as well.

This was a wonderful experience with professionally oriented staff who provided me informed needed in a timely manner and handle my applicant satisfactory. For sure I will recommend TLS to other people

Better if the application with the service passport is treated specially more faster inluding appointement date and other process

Great service ! Thanks ! :)

IMPOSSIBLE TO GET ON THE PHONE, UNABLE TO CONNECT TO MAKE AN APPOINTMENT