Toyota Querétaro

This place is by far the worst experience I have ever had in purchasing or servicing a car. First off they take enormous amounts of personal information and photos of identification all that could be used to commit identity theft against you when purchasing a vehicle. The same thing happens when going to service the car. It requires five different signatures on documents that are pages and pages long. You would need to bring a lawyer with you to read them. The interior, exterior, and engine bay, wheel wells, and every aspect of my car was photographed all while I waited (this is just the initial drop off). All of this is done to protect THEM. What do you get out of it? An overpriced oil change that in total takes you five hours. I will never return. This is what happens when someplace has monopoly in a city of 1.3M. People want to buy Toyota products, but they have to deal with these jerks. Please by all means take your business elsewhere.

Very nice cars, but this place was horrible. I ordered a car, after 3 months they did not get it, they were acting like divas offering only models and colors they have. At the end I got back my money, but it is very sad Queretaro does not have another Totota agencie.

Terrible costumer service. Dishonest, always trying to sell things you don't actually need. inefficient employees without criteria. I will definitely reconsider before buying another Toyota just avoid their costumer service from hell.

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