El Palacio de Hierro Querétaro

great atmosphere. nice stores and restaurants

Sales help in the furniture department have NO IDEA what they are selling. They need a lot of training in using their computer system, and giving proper information. Great merchandise but a very disappointing experience. Were ready to buy 2 chairs and a love seat . Left disappointed because we couldn't get a staight answer to simple questions. Back to Cuidad de Mexico.

Number 1 highly level department store and shopping mall in Queretaro. If you could go "Buen Fin." sale, discount percentage will be very huge.

A lot of options for everything and every one, from designer bags, shoes or clothes to furniture. And they also sale a delicious cookies on the 3rd floor, they are called Zuckys, if you get there don't doubt and try it, I'm 90% sure you'll not regret.

They won’t let you return anything! I bought some pant but the wrong size and the next size up was too big. They said I could only exchange for the same brand but when I tried to exchange for a blouse they said the blouse was cheaper so they couldn’t give me money back, only a gift certificate. I said ok then they said no...bad customer service as in none.