OYO Hotel Hacienda Don Luis

Great place to stay, beautiful court yard! Relax by the pool, enjoy coffee in a comfy chair, listening to the birds! And the family cottages provide everything you need to enjoy awesome family time! Thanks for the terrific hospitality and comfortable vacation! We'll be back!

Me and my friend always came here when coming to Rosarito for our fun. So last time we came, they seemed to not know if they could rent us a room. Took them a good 15 minutes for them to tell us there was no water in the rooms. I asked "what about your other guests?" and no answer. So me and my friend went elsewhere and she picked out a spot that we'll be sticking with. It was here...but not any more. Sad cause we liked it here.

I normally don't like to do this but I guess I have no other choice. This so called Hotel, 1st of all shouldn't be called a Hotel it is more like a Motel type of building. Motel 6 is way better looking than this one. Any way let me get to the story because that's what it is. They were a lot of things that I didn't like, Wi-Fi was very very slow/poor. The batteries to the TV remote didn't work, toilet paper had 1/8 of paper left, the lamp had a light bulb but didn't work. So I had to walk up to the lobby because the rooms don't have phones, the room I stayed at didn't have a phone to call and request new batteries or anything else I might need and the girl at the desk said maintenance was gone for the day she couldn't give me any batteries to go the next morning and ask for them. Woow like really all I wanted was 2 AA baterries for the remote. It was the 3rd day and still no batteries and Wi-Fi still very slow because the owner of the hotel which it should be consired a motel has the lowest afortable internet possible. I walked up to the lobby once more and this time there was 2 girls which they were very nice I complained about the first girl to them and one said yup that's the way she is she gives attitude to the customers woow for a coworker to say that, this means they knew who I was talking about. Any way the girl at the desk apperently change the batteries to the remote and the other girl was the one that worked in laundy and yes, she did say the Wi-Fi was very slow and of poor quality. I walked back to the room and to my surprise 😲 the remote didn't work. Woow! Like really what the heck! So I had to go old school and get up to change the channel and to lower/up the volume ect. Another thing I noticed was that if you want room service you have to walk up to the lobby remember the rooms don't have phones so you have to walk before 12pm and request room service like change your sheets, get toilet paper, bath towels, soap, shampoo and conditioner. If you don't request it before 12pm sorry you don't get any service 🙄 but they do charge a deposit for the room just incase you trash it. What a joke of motel I mean hotel. I've never ever have experienced anything like this and I don't read the comments or reviews well guess what? From now on I will be reading everything even the small print. Honestly I am being truthful about my comment. If you are thinking of staying here and if you can go check them out before you stay. They are afortable but man you are paying to stay there it's not free so they should be more considerent to the customers. The bed was old a wire was poking out the mattress 🤔 it kinda smell and you don't get a remote to the heater, so the heater was On 24/7 ay night it was ok and warm but during the day I had to open the bathroom window and the room window. I'm guessing they are afraid someone is going to walk out with the heater remote. If that remote was there maybe I could of used the batteries for the TV remote 🤣 Sorry my review was too long but I needed to alert ⚠ you about this hotel. Have a good day!

The first thing was that the room smell like tobacco and it didn’t look clean. There was no water to take a shower in the mornings, not even cold water! The TV signal wasn’t working. Also, no shampoo nor soap. Good thing I took mine! The customer service wasn’t pleasant nor helpful. So, if you are planning to stay here think twice. But personally next time I’ll read the reviews from other people.

This place will tell you last minute they don’t have AC and pool needs maintenance . It looks like it was nice at some time- I loved the buildings inside - very traditional architecture, it’s green; however the place needs serious TLC