Map
Detailed Information
- Place Types Car rental
- Address Av. Magdalena 311, Col del Valle Nte, Benito Juárez, 03100 Ciudad de México, CDMX, Mexico
- Coordinate 19.3919944,-99.1720056
- Website http://thehostsuites.com/
- Rating 4
- Compound Code 9RRH+Q5 Mexico City, Mexico
Photos
Reviews
Highly disappointed by their process of work. Little professional and none responsible. We paid for the 500 pesos deposit with 1,000 pesos bill, the girl was distracted with invoice datas and other stuffs and she forgot to give us back 500 pesos bill. Next morning I went and asked for the camera recording and politely asked if we could check, they said " yes and wait for 24 hours", we called back, "wait another 4 days", called back after a week finally and this is the answer I got:
"we're not allowed to send that video clip because in the video we couldn't see the girl giving you back the money".
First of all, I do too run a restaurant and therefore know how easy it is to check security camera, you shouldn't have had us waited a week.
Second, you're admitting that you didn't see the girl giving me the change and so you cannot send me the video clip?
Third, the lady says she gave the change to my husband but she me the deposit paper, without money, so she doesn't remember to whom she gave it to, and I received the paper without money, so she doesn't remember.
I understand that those things happen, even in my restaurant and in all hotels, but your way to process all these things are so little professional and responsible.
It would have been a perfect stay if things were managed differently.
Confortable place, excellent location, you will have all your needs, I recommended to all business person, the breakfast is a traditional Mexican food is good, very simple.
I will say only one thing that happened to me: the girl took a photo of my passport with her phone because the scanner or copy machine was broken, at the moment I said ok no problem BUT it is a very dangerous do that.
Horrible customer service! Found a cockroach in my breakfast and they have Been very slow on respondíng with a possible refund which they should have done ASAP!
The Host Business Suites has a Good location comfortable bed's good size of the Room and have frigate and u can use and buy because have a snaks they sell the bad way is don't have elevator and I don't like much that.
Had a great stay at The Host. The suites were nice to relax in and with separate dining area. There is a spacious workspace with outdoor seating too and good breakfast to start off the day.
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