Profeco

The procedure I did was the calibration of measuring devices. The treatment was gentle. Clean and modern facilities. In this area parking is complicated. This body is in charge of protecting the rights of consumers.

They say that due to a pandemic the service is slow. It shouldn't be. They have their income assured

I honestly had good expectations of this place, however I had a bad experience from the bad attitude with which they attend to you from the moment they receive you to the graduates who according to this should advise you. In my case, the lawyer Daría Hernández has a terrible attitude, little empathy and zero advice on the options you have according to your problem. Basically they leave you to your luck and at the mercy of what the provider wants to offer you. While it is true there are situations in which you cannot win, it is the function of these servers to ensure our rights and enforce them when they have been the victim of some negligence and this I never saw. As if that were not enough, in my second hearing I had to see and listen as PROFECO graduates in exchange for a favor from the counterpart's lawyer, they agreed that in future cases with a certain company they would help them in their demands, when I was present in this They only hid with laughter ... There should be professionals more committed to their work and who really advise and guide the consumer.

Terrible treatment, no help and employees who do their work reluctantly, in short, any government agency.

They do not answer the phone. They do not solve anything