Avis Renta de Autos

Works service on rental can history The lady at the desk had no idea what to do I had already paid in full in Expedia and she never gage me the car Will never rent in Avis again

Horrible service. The receptionist was not educated on what a passport is. I paid everything in advance and she would not issue a car because of "the computer". She was shown the reservation number, the confirmation number, receipt of payment, driver license, passport, credit card for deposit... Nope, still not enough for this girl's computer. I will never use this company again... ever. The lady kept calling her manager because she obviously had limited knowledge on how to use their computer system. Needless to say after 45 minutes of almost arguing, I went right next door to Enterprise and rented a car within 10 minutes. It is interesting how an ignorant employee will give you a bitter start to your vacation and a bad reputation which unfortunately Mexico is known for. She is representing this very succesfully.

Please do not rent a vehicle here. The only thing you will get from them is horrible customer service. I made a reservation online, was paid in full months before and after arriving there, they were not able to give me the rental car. I will never consider renting a vehicle from Avis again.

Veru helpful and accomodating

Great service.