Oxxo Esmeralda

Today, February 23 at 12:51, I went to the store to do some shopping, I chose some Sponch Cookies and I noticed that there were 2 prices, $ 17 pesos and $ 19.50 I think, I told the cashier (That I did not have a badge with the which one to identify) that how much the Sponch cost and he told me that $ 19.50, I told him that they had two prices so that they respected the first price that they had visible, his response from the cashier was: Then I take the cookies from him and I take them away without me saying yes or no, I told him that they could have problems with PROFECO since then they charge you whatever they want, I take the cookies and I couldn't bring them to me because in a rude way , he rushed the payment and laughed. I enclose the purchase receipt and I did not have my cell phone to be able to take a photo of the two prices they had, but check the videos and you must train your employees because they cannot be treating the customers of: Here is what I want and you as a customer are left without your product. I hope they take action on the matter with the price tagging and the training of the employees, I await a response because if not personally I will go to the Oxxo offices that are by the bus terminal and if they do not solve anything I will go to PROFECO or send my complaint. I WANT MY SPONCH! And that they train that employee and the manager who realized what happened and continued with her inventory or whatever she did. I'M FLOWERED BECAUSE I WANT MY SPONCH!

Very bad attention

Good attention, just a little bad attention since there was a line and they did not open the other box but the service they gave me was good

Very good attention

Good attention