Europcar Renta de Autos Mérida Hotel Fiesta Americana

We had a good experience with Europcar. Pedro was super helpful and friendly with us when we rented. He even offered us some tips on some sights to see. After having a huge problem at another rental agency, this car rental had us on the road so we could start our vacation.

We rented the car very cheap (250 pesos). Everything was great, except for the situation of giving this back. We got charged extra for a "dent", which we didn't do, but couldn't prove it because of lack of pictures before rental. Recommend you to take many pictures with details, because such a tiny scratch can't be visible. We were very careful with the car. I suppose it was too cheap, just to be real. The next issue is the fuel. The policy is, that you get this car a little bit more than half full. So the same you must bring it back. We filled it up, it was almost reaching this level, but the worker said "not enough" and recommended to fill up for the next 100 pesos. So we did it and it was much more than before. The thing is. why not to give away fully tanked cars? It's not the easiest thing with the new car to realize what might be the proper amount.

Deceiving prices. Ludicrous charges to my credit card if I refuse to pay the insurance they offer.

Do not rent here. They will try to double the price of your rental at the counter by adding additional fees and insurance. Please be aware that in Mexico, third party liability insurance is required for all foreigners — we included this insurance with our online reservation; however when we got to the counter they tried to force us to tack on additional fees and insurance which almost doubled the online price. Don’t be fooled by these people, these insurances are not required by law and are not charged by other companies, rent somewhere else!

Good option in Merida, one of the few who offered zero deductible. Car was very new and in good condition. Competitive rate for two days.