Dive Paradise

Had a great experience diving with Diego! Very professional, felt very safe and comfortable throughout dive trips. Will definitely be diving with them again and again! Thanks, Diego!

I have dove with them many times and have always had a great experience, I remember coming back after the hurricane and seeing the faces of the dive masters so sad to see their reefs hurt like that showed me they care about their islands marine life and ita beauty. Good boats, great safe guides. One dive we even had an emergency down there and we got to the surface safe and calmly.

The front-office guys were good and the fact that they offer a scene after noon dive is great.. However there were two things I would like to comment. first having spent close to 15 years studying Spanish and having obtained near fluency they still made fun of a single mistaken word that I used.. Second they made fun of a guy for being too fat" too many tacos" next time remember that the customer is ultimately King since they pay the bill

We booked a week-long dive package for a small group. The week consisted of daily slow boat transportation, two days of mechanical problems, and a day on the boat with the captain drunk! This week the dive operation had about 25 divers from our hotel which was a tiny fraction of the usual number of divers. While operating at a limited capacity, I would expect outstanding and efficient service! But instead, we would ask each day to be on the other faster boats instead of the Aries which didn’t arrive until 8:30am each day and took about 1 hour and 45 minutes to reach the Palancar sites. In effect this caused us to return to the hotel after 2pm which gave us limited time for lunch before the 3pm afternoon dive. Therefore each day we lost approximately 2 hours of time that we could have been relaxing at the resort in comparison to the divers on the other boats who returned much earlier. One day, the boat had mechanical issues which resulted in the Aries going even slower! On another day, the boat began having mechanical issues again and also the boat captain was drunk! This resulted in additional time delayed as the guides determined what steps to take. The guides requested another boat and captain for us to transfer to so that we could dive safely. But the fact that the dive operator put us in a dangerous situation and when we returned the staff did not acknowledge the situation nor offer an apology or refund was shocking and unacceptable! The unsatisfactory service daily combined with the culmination of the entire week’s poor service is very disappointing and unprofessional. Over the course of the week communication with staff was unclear and inconsistent. We should have received compensation for the day we had the drunk captain at a minimum and for the entire week of substandard service. The dive guides during the week did a great job getting our equipment ready and pointing out fish underwater including: Jorge 2, Sergio, Giovani, and Fernando. We contacted Dive Paradise regarding our experience and they told us the captain was fired and they only offered us a two tank dive on our next visit for all of the problems encountered, but there will not be a next visit!

I've went diving with these folks 3 seperate weeks. Top notch dive operation that go above and beyond for their clients. Will use them every time I'm in Cozumel.