Pizza Hut

The pizza never arrived and no one called to let me know. I waited for two hours and called them twice and they claimed they called and that no one answered.

Very good pizza. Pepperoni is real! Like in the USA! Good service, clean and comfortable restaurant space.

What a horrible experience. I don’t normally write reviews but this time I felt I really needed too. It started with a 7:21pm call to order. Everything seemed great, they even had an English speaking attendant to take the order. We placed our order and were told 45 minutes for delivery. At 8:37pm and no pizza so I call back thinking maybe there is a slight problem and told by the same attendant that the store did not have many delivery people so were running a little late and it should be there within 15-20 minutes. SO I wait again until 9:29pm when now I am really annoyed and I call back. Same attendant this time tells me that they went to 4Nor not 4. Big old lie since there is no 4Nor on Cozumel. She then tried to say she was not sure of the address which she actually verified on he first call that the hotel was a boutique hotel so she did know it. She then went on to say due to the wrong address the pizza was now cold so they were making us fresh pizza and it would be here in another 15 to 20 minutes. I am throughly upset at this point since it is now over 2 hours since I ordered. 30 minutes later the driver shows up and I ask him if it is fresh hot pizza he says yes so I stupidly pay for it and give him a tip since I don’t think he is to blame, Get it inside and there is NO WAY this is a fresh pizza it is almost cold and clearly been reheated. I am beyond disappointed with the lies from the attendant and the quality of the pizza. I will never order from there again and don’t encourage anyone else too! Dan

Slow service, mediocre pizzas and SCAM billing. We were asked to pay a random amount which seemed too high so asked for the check. Turns out they were trying to rip us off. Tourist trap place that tries to scam patrons. Stay away!

Pizza Hut has always been my favorite pizza and it is no different here in Mexico. You can expect the same quality here as you would receive in any other Pizza Hut. You will find some of the menu items are different than a Pizza Hut in another country but it is still great. The only downside is that this location gets very busy at times (which should tell you a lot), the result is service can be a little slow during those periods so have a little patience and enjoy.