América Car Rental

Terrible place, at the counter they charged us an insurance that was more than 2x the price of the car even though we already had an insurance made by rental cars. Not only this but at the time that we arrived with our reservation they told us that they didn't have the car and only after two and a half hours they got us a car that was with the car headlight broken.

First they did not accept the insurance he had put on the car. It cost me an additional $ 90. I also transport my cat and of course I leave some hair on the seats. These unfortunates charged us $ 70 to clean the car. I do not recommend them to anyone. Chinguen to his mother

Terrible service, they offer you a price on the page and when they take you to sign the contract (because their offices are outside the airport) you get extra items, that the insurance that they initially offer does not cover anything and you have to be adding insurance for Sure, as for the car I have no complaint very good condition, but they do not respect you 24 hours a day but day by day, as if you rent it at 10:00 p.m. on Monday, your day is fulfilled in two hours and obviously that makes costs more expensive and you already far from the airport and in their offices you have no other. The attention of her female staff (at least 3 of her employees attended to me) was appalling, long, disdainful faces, unclear language, nothing decisive. Ahhhh and then I asked for an extension of one more day to the one that I had initially hired and the price of the day to double, that according to that price it is handled by the company of Cancun and that if they are the same but different owner and I don't know how much I count for the Extra day you get expensive. In summary I do not recommend

They put me to wait more than an hour at the airport counter to take me to the garage where they had the cars. They took advantage of the urgency I had for the car and made an additional charge to the one already agreed, supposedly for an administrative charge (38 usd) and handed me a lower-range car than requested (without power windows or central locking). Additionally, a spotlight failed while I was in the car and they agreed to get me a workshop to take it to repair in the city where I was, which never happened. Terrible in every way. If I could give 0 stars I would.

11. To corroborate all the aforementioned, I sent photographs and I forgot that they didn't care that my 9-year-old son was asleep in the car at 2:00 am I passed around 35 minutes in the return of the car. When I saw that the situation was going to lengthen and our flight was next, I decided to tell them to do what they want but that we have to go now that I was going to send an email to the representatives of this company. 12. Think more than once when you want to hire a car with AMERICA CAR RENTAL and even more so if you travel with your children to this company they are not interested in wasting so much time and even worse they are interested in the time we have to live this experience at 2 am. It is the first time that I see so much cunning of a company to the client when returning a car with other companies this does not happen. 13. Now businesses are also managed through the internet and all the experiences that one has with companies we publish are positive or negative in the REVIEWS so they have DISABLED the options this company. The cunning flourishes without a doubt but there are other means to put the experiences or reviews. 14. The number of my contract was APT009007 if you suddenly wanted to know who left this comment to this COMPANY ASTURA. IF YOU CAN SHARE THIS BAD EXPERIENCE WITH YOUR FAMILY MEMBERS AND FRIENDS SO THAT YOU DON'T PASS ANY TOURIST VISITING MEXICO for everything else, it's an amazing country we walked 7 days and if I would go back but NEVER FALL AGAIN WITH AMERICA CAR RENTAL A LOT OF CARE WITH THIS COMPANY .