Firefly

Don't book with them, because they will charge you for extra things. I had a booking, but they said their system has not the same. They are scamers.

What a scam! They don't give you a car if they think your rental price is too low. Liars! 15.00 Came into the office and did the paperwork to make the deposit payment 15.05 Machine for payment doesn't work 15.10 Tested my creditcard at another store and checked available funds 15.15 Suddenly, my car was not available anymore 15.20 They did have cheaper models available 15.30 Decided to go with the cheaper model 15.35 Suddenly, no cars were available and no one was returning a car today.

Firefly is an unprofessional scam. It took three hours to arrive at their counter at the airport until finally sitting in a rented car. 1. You meet at the airport, but there is nothing but a small counter and personal that doesn’t speak English. At some point you will understand, that you need to wait for a transport to their store. Arrived their one hour later. 2. The processes in the store are unbelievably slow. After another 90 minutes (because three people rented a car before me and two employees dealt with them) you finally get to discuss the car. Again, no one speaks English. I ordered and paid a Jeep Patriot like car before we arrived, but once we hit the ground, they offered me a Toyota Corolla, because nothing else was available. 3. After walking myself across their parking cars, I found a Suzuki Ertiga (7 seater) and asked them why we couldn’t get this car. Only because of that, they handed me this Suzuki. 4. I ordered a GPS and a child seat. Nothing was available. 5. On top of the $200 we paid upfront for a three day rent, they charged another $300 for insurance. 6. They don’t ask, but charge you for gasoline upfront. Don’t return a full car. You have to take some risk and drive an almost empty gar to the car return, in order to get as much bang for the money as possible. No matter how expensive the alternative is, never go to Firefly if you don’t want to waste your time with this unreliable provider.

The worst - avoid at all costs. All the other negative reviews on Google Maps turned out to be true - unfortunately, I hadn't read them before I made my booking via rentalcars.com. Sure enough, they tried to scam me out for 3x the amount listed in the reservation, and when I refused, they promised to cancel my booking - which of course they didn't. They they went on to ignore emails and calls from me and rentalcars.com, so it took me over a month and a lot of effort to finally get my money back. Why rentalcars.com lists these scammers on their website (and why Dollar and Thrifty lets these crooks run their franchise) is beyond me.

Any positive review is a FAKE review. Avoid this place at all cost, is a scam. They don't even respect the reservation, which was PAID upfront. The employer Maria Guadalupe Gonzalez was very rude an unprofessional. The WORST rental experience I had (and I rent every month, just wanted to try this place for the price, but never again). I was with my 13 month old baby, and at the end we had to leave in taxy. And 24 hours later I still had o car!! Avoid this place!