Perhentian Trans Holiday Sdn. Bhd.

Took their ride to and fro from Perhentian island. No specific boat. Any available boat will pick up the guests. The boat I ride, were mixed with other company's customer too. Probably due to low season time.

Misleading service: - Extremely poor communication. They did not want to take responsibility for anything. Always asking us to call someone else and communicate. As an agent, that was their sole job. - Wrong info for check in time. We had to wait 2 hours to check in - No compensation given for lost time - We were promised a beach view type of room however got a congested one - Bad housekeeping (Sharila Hotel) No communication between travel agent and service operators. Overall, we were constantly stressed out by the agent.

We took a 2-way ferry service from an agent. Sadly during baggage transfer from jetty to boat, the boat guy has dropped my wife's luggage bag into the water. Thank God that he still grabed the bag from falling to the bottom of the sea. Half of the content of the bag was badly wet and the agency agreed to refund half of my travelling fees. They also managed to get all the wet clothes to a laundry, dried them and pass it to me through boat all the way to my staycation in the island 2 hours later. It was a horrible experience but the did the best to assist us. I wish the boat staffs can be more careful next time

Recommended This Service boat staff assistant from office ticket to the boat 5 star 🌟 🌟 🌟 🌟 🌟

The staffs are friendly and informative. Very hard to get a parking right infront of the place.. Free goodies once register for their snorkeling package.plenty of shops selling foods n souvenirs along the way to the jetty. 45 mins to reach bubu from the best jetty.