Fit For Free Den Haag Hollands Spoor

Very professional , helping staff, lot of good equipments to workout sometimes little bit crowed in evening , very close to HS tram station

Terrible customer service and rip off! Thy gym itself was pretty average, but their way of handling memberships and customer service is terrible, that is why I´m espacially warning foreigner of getting a membership here. I had a timewise limited membership when I stayed in the Netherlands and payed the regual price for it. After I finished my stay and went back to my country I suddenly got an E-Mail 2 years later, which stated that I didn´t pay for my membership this month. I tried to contact the company, because I don´t even live in the country anymore and I don´t have a membership or a way of using a membership at this gym anymore. After getting no respone via phone or E-Mail I got another E-mail telling me that I have to pay a fee now, which doubled the original price, for not paying for my membership in time. After that I finally reached an employe via phone and explained the situation to him. He told me very uninterested that I had an ongoing membership and that I didn´t quit my contract, therefor I have to pay for it. He was in no way undestanding that I haven´t even been in the country for the last 2 years and that therefor I had no way of making any use of this membership and therefor I didn´t cost the company any money. So I offered to pay the membership fee and asked for my contract to be immediatly canceled. But this wasn´t enough. I was also told I have to pay the extra fee, for not paying the first fee in time, which I didn´t do because I was waiting for the response from the company that wasn´t reachable at the time. I got told by the employe that they were busy the last few days and that was the reason why I didn´t get an awnser. But after this explanation I was still obligated to pay the extra fee, because it was still my fault that they were to busy to awnser me for some reason. After all this I can say, even if the company had all the legal rights to behave like this, this was by far the worst customer service I experienced in my life. If you are looking for a gym that is friendly and cares about you, this is not the place!

It is a nice gym with a good atmosphere, however there are a few strange characters that need regulation...

Great place to work out & nice staff.

A well equipped gym. Can get really clouded sometimes.