Tandarts Dodewaard

Very bad complaint handling. (their 'solution': they refuse my care and unsubscribe) The treatment --- I had an appointment for a six-monthly check-up. The dentist also made an X-ray. Thought: "This will be part of the check". It turned out that I needed one refill. During the second appointment (for the filling) I was told halfway through: "I see that your old filling next to it is not quite right anymore, I will take it right away". I ended up in pain for months from these fillings. To this day I still feel a slight pain (chewing hard things is okay). The bill --- - Control, that's fine I came for. - Dental cleaning, not agreed, but to be expected and also desirable. So I see no problem in this. - X-ray. WHAT? He did this without informing about the extra costs. No permission has been requested either. I let it happen because I thought this is part of the check. This deviates from my healthcare demand. - Two fillings. WHAT? I come for one filling, and the second was done under the guise of: "We're busy now and it's done in no time, I'll do that for you." Not knowing that this will be charged, if I knew I would have liked to talk to my old dentist about a possible warranty first. - Corona supplement. WHAT? After some investigation, it appears that the dentist may charge this surcharge from a certain date, provided the patient is informed in advance. I am not. Incidentally, this arrangement only lasted for about a month, but it is still on my account. My complaint --- Yes I am insured. As long as the bill stays in here, you won't hear me complain. But now I would have to add more than € 100. Then I might as well have taken out a higher insurance package. I just came for a six-monthly check-up remember? Pay first, then 'solve' --- Infomedics has frozen the bill, awaiting the dentist's response. The response was, "We ran it and that's why we're charging it." This means that the account is immediately reactivated. The payment term had passed, and I have not received a new payment term. Out of nowhere, a fine amount was suddenly added. Fortunately, I was able to cancel this by paying immediately, and then trying to get my money back afterwards. Their response --- I called the practice manager to tell my story. She was surprised to hear that there was a complaint, could not agree at all and insisted: "We have provided you a service and may charge you for it". She got annoyed that I didn't want to get this. I would have appreciated if she would cancel half of the overcharged costs I think as compensation. However, no effort had been made to find a solution. I was there myself, and according to her I should know better because I have seen a dentist before. I have informed her that I will continue to look for other options to resolve this dissatisfaction, if necessary legally. The conversation ended with a feeling that my complaint was not being taken seriously. Unfortunately, I didn't have the right legal aid package, so I was on my own. A few weeks later I suddenly received a letter from the dentist. I would have threatened the practice manager by phone. The dentist no longer has confidence in me as a patient, I am being deregistered from the practice and I am no longer welcome. I can only conclude that this dental practice is unprofessional.