Expert Haren

DON'T BUY ANYTHING IN THIS STORE. Don't make our mistake and ignore the bad reviews. IN SHORT: delivery takes weeks, terrible service, store illegally refuses returns, then only gives back part of the money, we lost close to 100 euro and got nothing from them, now looking to sue them. Literally the worst costumer service we have ever experienced. We made an online order, a week and then 2 weeks pass and we hear nothing. We kept calling and asking when our order will arrive and they just provided empty promises. Not a good start. Instead of using PostNL they used a private delivery company that was completely incapable, and kept saying we weren't home when we were, refusing to communicate in any way (eg they wouldnt call, wouldnt send emails and even wont tell us what time they came) to us it seemed like they never came at all. Eventually we had to take a bus to Haren (we live in Groningen) and get the laptop we bought by ourselves. All of this took a few weeks and in the meantime we got another laptop (we needed one within a few days, not within months) and so we had to return the one we bought from expert. Expert strongly and illegaly refused to accept the return. At first telling us that it is our problem. We kept calling every day and every day they said "the owner is out and we cant do anything". After a while they recognized us and lied saying the owner was "on vacation for 2 weeks", of course 2 weeks is the time to return a product. Also, very believable that the owner goes on vacation for 2 weeks in the middle of the day, after he was in the store in the morning. We had to physically go in the store and argue with rude and incapable staff. They only "agreed" to give us back some of our money because of "delivery costs" (I remind you that there was no delivery and we had to pick the laptop from the store). So we payed close to 100 euro for literally nothing. Overall, terrible communication full of lies. Lazyness of both staff and owner. A business that is ran with bad intentions. We are looking to sue this store. Don't buy here.

Kind and Good service!

The service is -as other reviews also say- very bad indeed. After two negative experiences with this Expert store, I thought it was time to write my first Google review. Please buy from another small retailer (and not online) who knows what service is if something breaks (within the warranty period!).

You will not be happy here. After connecting TV equipment, the peripherals stopped working. Too bad, but these peripherals would be looked at. After a lot of inquiries (because there was no calling of itself) it turned out that it had been thrown away because it was broken. It seems to me that something like this is going to be discussed. New device was recommended, but it was quite expensive. Turns out there was a simple type for a lot less money but this one was not advised. Little product knowledge? More margin? After previous worse experiences this was the last because we will not be there anymore. Given one star because zero is not possible

Helped very professionally, even now with the closure by corona. Perhaps not every Expert case is the same. Hof in Haren is head and shoulders the best!