Studio107 B.V. | HiFi | Demo en Reparatie Ruime keuze gebruikte High End Audio en inruil van audio

Place for your audio

excellent service, amplifier checked after my report that it was broken. It turned out he was just doing it, no bill.

I bought a cartridge for a record player here a month ago. Although the element was second-hand, it would never have been used. It was also neatly in a plastic box and I never took it out. I wanted to use the cartridge for a Lenco record player to be repaired at Vintage Audio Repair in Dordrecht. After four weeks I was able to pick up the record player again, only Vintage Audio Repair told me that the cartridge did not work. No sound came out. I therefore returned the element to Studio 107 to request a refund. After telling the story to the mister, the suspicion immediately started: "Was this the same element?" he wondered. Afterwards he stated that he had measured the element completely (you should never measure an element with a multimeter, but that aside !!) and that it was not possible that it did not work. "It must have fallen," was the second offensive remark by mister. I understand that someone is critical when you bring something back, but to immediately accuse me of this I just thought rude. He could also have called Vintage Audio Repair for confirmation or seen a copy of the repair form, but was not even asked for it. What an arrogance .... Mister then went back for a few minutes by telephone (with what turned out later) his boss. When he returned, he indicated that he wanted to return half of the purchase amount, more was impossible and I had to call his boss (he put the phone in front of me) if I did not agree with him. "In a store, you also have to go to customer service," said Mister. When I refused and said that his boss is not my boss, Mister became increasingly angry to throw down the money for me. After the umpteenth insult I even called him a "crook". So I can certainly not recommend this case, nice stuff but (as already indicated below) a terrible attitude towards the customer.

Unfortunately, unlike many, I don't have a single good word about this for this company. At the beginning of February I brought here our pre-amplified Dual record player which came from an inheritance. Fantastic beautiful device, but creaked when turned on and needed a new element. I was less than 2 steps inside when the skittish owner was already a kind of derogatory grin. After a few questions on my part it came down to him that he didn't like it. That's fine but I am not here for an opinion or taste but for a repair. Anyway. The repair would take no more than 2 weeks and if the bill exceeded 150 euros, I would be called. After more than 4 weeks I got a call and I was able to pick up my record player. I was glad I had it back for a long time and I didn't ask why it had taken so long. I had to pay 123 euros for an element of (I checked) less than 20 euros and, according to this man, replace a capacitor. Not a specification but just an invoice. It will be, I have no further understanding. A few weeks later, we only started using the record player for the first time. As it turns out, the creak when turned on is (practically) gone, but after a minute the amplifier buzzed over the right output. I got back with that thing and told the problem. That was on a Thursday and I asked the same guy if he could make sure I could pick up the record player the following Saturday. "Yeah ... That should work!" it was said and so I left. The Friday before I went to pick it up, I emailed if I could get confirmation that it had been repaired. No reaction! 4 weeks later I drove to this store and asked what the state of affairs is. He knew exactly what I was talking about but told me that he really had a lot of time in it but couldn't find it. Why not call or e-mailed earlier ??? The record player was taken from a side room and, after I said I wouldn't pay extra euros for it, got it under a layer of dust. In short, no chance! I NEVER go here again! Disrespectful and incompetent! NOT RECOMMENDED!

Wide range, excellent service and excellent coffee!