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Anatoly Bubenkov (02/27/2017)
Worst experience with the lawyers that I could imagine. I contacted them to help me with my case about returning brokerage fees the rental agent (Rots Vast) that I paid in the year 2013. Earlier I contacted myself with rental company and they replied that the case has already ended and that they are not willing to pay. The amount they owe me is around 1500 euros. I provided Jonathan Gal with all the documents I had about the case, and he replied that I am a "strong case" and that they will send me a bill of € 350 (€ 448 with taxes and fees company). I believed in the estimate of the "strength" of my case and accepted that proposal. My case was transferred to Ulrich Koeze, who sent an e-mail (one page long) to Rots Vast. The agency replied that they are not willing to pay, and one of the reasons was because the brokerage fees were not paid directly by me, but by the company that did that on my behalf. Mr. Koeze asked me to explain why the payment was made this way, although I did provided all documentation, including invoice and bank receipt, on which it was very clear how the payment was made has been performed. This is clear proof that they have not even checked my documents when estimating the case as 'strong'. If this was an important detail how the payment was made, they must have advised me differently instead of giving a wrong estimate of the case. Mr. Koeze asked me if we had to go again trying to send a reply to them after he reassured me that the case was "strong". Then I said yes let's do it. Because I thought his expertise was trusted. Another e-mail has not changed anything either. He also mentioned that I can try to sell my case number of companies who would like to buy it! Why don't they mention this as one of the options from the beginning, for example during the estimation of the case? Is it not the direct responsibility to inform clients on all aspects and costs of the case? Now the most interesting part - they sent me 2 invoices out of a total amount of 775 !!! euros for those two emails, and when I complained about those invoices, Jonathan Gal eventually reduced them to 670 euros. So in the end I paid around 1.5 times as much !!! more than was calculated + my case was not resolved. Scandalous!!!
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