Elektor International Media B.V.

I recommend this company! I had an international shipping, everything was perfect, I received it even faster than I expected. Thank you Elektor!

Quick delivery and impressed with the shop offers and service

This company has no interest in servicing its customers's needs. I ordered $271 USD of equipment from Elektor. On the order form, I put the wrong address, so I immediately created a support ticket to correct the error. Two days later, customer service assured me that the address would be changed. There was never confirmation that it was changed, because their help desk does not follow up. Two weeks later, I created another help desk ticket because I had received no information whatsoever about the status of my order, which had read "processed" for two weeks already. Two business days later, I received an extremely short reply. The reply did not answer all of my questions, except to say that my order would be shipped that week, and they would provide me with shipping info as soon as it was shipped. The following Tuesday (over a week later), I replied to the ticket again, asking where my package was. I had received no shipping info over the course of the third week, and it was now the fourth week since I had placed my order. The next day, the help desk responded saying that my package was already shipped as of the day before, and gave me the tracking number. Shipment was performed through DHL Germany and handed off to the US Postal Service. I kept an eye on the order. The shipment carriers performed as expected. When the order finally arrived, it arrived at the wrong location. It was shipped to the incorrect address. Even though they had 3 weeks to change the destination address, it was NEVER CHANGED. The parcel was delivered 65 miles from my current location (luckily, it was delivered to my parents' house, instead of that of a stranger). This gets 1 star. The lazy, half-assed help desk replies, the fact that all information about my order only came after my repeated nagging of customer support (it should have been forthcoming), the extremely slow action to send my package (the website claimed 3-5 day shipment time, which I assumed was time-to-ship, not time-to-deliver, but they overshot that by 2 weeks), and the fact that very important shipment information that I tendered the same night I placed my order was either ignored, not followed through, or miscommunicated are why I will never order from Elektor again. I get much better service from 2 dollar orders from Chinese Ebay sellers (far better in fact) in spite of the shipment delay from China. Elektor made me, the customer, feel like a nuisance. This is unacceptable. Elektor, FIX YOUR PROCESS.

Great company. Have already bought quite a few such as books, DVDs, etc. and always went well. Even if I want to know information about a specific theme or circuit, I always receive a clear answer by email. Placed an order for a book 2 days ago because I want to work with KiCad. And despite corona and the holidays, the book has already arrived.

After the package was lost by PostNL, Elektor solved this. Even got a free book. Adequate treatment by mail. Only downside is that no telephone contact is possible.