ING Bank

This is ridiculous. I have been waiting the all morning to get in contact with an operator who is able to speak English. Very disappointed about the ING service and their help with international people.

Staff is nice but look like they don't know what they are talking about.

Too bad I can't give less than 1 star. What a terrible establishment this is. Staff not at all customer friendly, had to wait longer than 40 minutes to close an account until I could be helped. When I was finally helped, there was a very laugh about my driver's license, of which a very small part is broken. Furthermore, you can see everything perfectly. But apparently this does not count as an official driver's license, so I have been waiting 40 minutes for nothing. They should have checked at the beginning. Now months later I try to make an appointment to close my account, but they cannot make an appointment because it is full for the next 4 weeks, and nothing can be scheduled after 4 weeks. What a horror if this is your bank.

Outrageous how the "corona measures" are enforced here. Would you please wait before the agreed line? The result is a long queue in short space due to a lack of space and an empty bank building with employees who are only busy calling "distance" against older questioners. Guidelines fine but not when this results in these enormous waiting times.

very friendly help you with everything corona measures they taken very well