Sunweb Group

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A nice place with professional people working hard to offer good products and support.

Good and helpful.

The long wait for a refund of the voucher of more than € 1000, - is not a decent way to get in touch with the employees. Except for 1 brief e-mail, all contact is kept away and it is said that after BREEDING 1.5 YEARS YOUR VOUCHER VALUE WILL BE PAID! Moreover, the Sunweb website is now shouting about a "money-back guarantee" if you book NOW! Shame on you !! My suggestion is: don't book here! When you use the Covid19 crisis to distinguish yourself as a company instead of hiding behind reasons and excuses like: 'yes it's Corona sir!' This family is no longer with Sunweb Group !! Creating memories; that's right but this time not the right one !! Goodbye Sunweb and good luck with the crisis!

Book and pay for a trip in December before mid-September. Paid the entire trip directly in full confidence in Sunweb. At the beginning of August, it is first concealed that the hotel is closed and then the trip is canceled due to corona. Despite my requests to refund the amount, I am saddled with a voucher. I am very disappointed and you have lost a regular customer. Disputes committee or legal proceedings? It doesn't matter to me, it's all about justice, openness and transparency and I miss that at Sunweb!