Black Heritage Tour Of Amsterdam

Great tours, professional owner. Excellent speech at the protest yesterday

If I could give this business zero stars I would. From the beginning to the end Jennifer and Robin have been extremely unprofessional. I contacted this company in December 2019 to book a private walking/boat tour in Amsterdam for February 2020. Upon initial contact, Robin seem to discourage me from booking. She stated it was not a good time of year to come do a tour and she questioned me about if I was sure I wanted to do a tour or not. I informed her I would like to book a tour for February 2020. It seemed communication slowed after this point I presume due to the Holidays which was the first red flag. I had to ask the same questions numerous times about transportation among other things due to them failing to read the emails fully which was the second red flag. Once the holidays were over, we corresponded and booked a walking/boat tour that would include a copy of Jennifer's book. The third red flag was due to the fact that this company does not offer transportation to and from the Airport for layover guests. It was nice that they were able to start the tour at 8 am for us due to having a flight to catch at 13:15 pm later that afternoon. It seemed even when booking the tour that the communication was not existent unless I reached out to them for updates. Once the invoice was sent, it did not include the book as a part of it which of course they made sure I paid for. Jennifer ensured she made note of this on the reservation, but the invoice could not be changed. The fourth red flag was that Jennifer emailed me days before the tour asking if I still wanted to do the tour and if so I needed to pay. I had already paid her for the tour and had my final details of the tour in my email. I thought it was quite alarming considering she is running a business and that should have been common knowledge between her and Robin. Fast forward to February 2020 when our flight got delayed last minute by KLM. I texted Robin to inform her of this and she understood. The fifth red flag was when Robin texted me and Jennifer emailed me asking if a Brazilian guy could come on our tour which was supposed to be a private tour. Robin stated one of the other guides got sick and he was the last person to move to another tour. I obliged and attempted to be flexible with them to ensure he was able to do his tour. This was despite the fact that I had already paid for a private tour for 2 mind you. Of course our flight was delayed and we didn't reach Amsterdam and get through customs until 7:30 am. I checked us in for our Schipol shuttle to Dam Square and the employee advised us not to do the tour since we would probably miss our next flight to America. Considering that Dam Square is 30 minutes away from Schipol and Jennifer's company does not offer transportation, I had no choice but to call her and inform her of the new findings. I spoke to Jennifer and she stated she was not able to get her 250 Euros back for booking a bigger boat due to her Brazilian client. She stated she would probably be able to give me a partial refund for the Walking portion of the tour. She also stated we could ride the Tram and probably be able to still do the Boat tour of the excursion. I informed Jennifer that we were not comfortable riding a Tram in a foreign country where we are unsure of where to go and who to speak to if help was needed. She did not offer any empathy for our flight being delayed and us getting to Amsterdam an hour later than we were supposed to. I made a decision to let it go and just not do the tour so we wouldn't miss our flight to America. Due to her lack of empathy and unprofessional-ism as a business owner, I filed a claim on PayPal against her. PayPal decided in her favor that she and PayPal were not liable for us missing the tour due to it being the KLM's fault with the flight delay. I have since recouped the money from my card issuer so no money was lost. Unfortunately what was lost was a potential chance to experience black culture and history in Amsterdam.