Willa Panorama Boutique Aparts

They kicked us and were very rude and refused to give us the money back!!! We booked the appartment for 5 adults and 3 kids( 11 years, 6 years and 6 months) the age restriction was not mentioned in the important information box! And in another tab regarding this it mentions “children above 7 are welcome” which means it is not clear that below are not! So once we reached the place only 2 of the adults entered one of the appartments to check it out. Then when the rest of the family reached the parking spot, the owner’s wife was complaining about the kids! Then the owner talked to us through the phone and said that we are 8 instead of 6 which means we broke the rules of booking so we have to leave right away! It is known that children below 12 stays for free thats why we didn’t consider them! However, we said ok to the owner as long as he is giving us our money back! He refused directly then said we should discus that with booking as the money is with them not the owner and it will take a month to reach him! This was a lie as booking customer survice told us the opposite and the owner refuses to give the money back!! the regulations were not violated as not all of the family entered the place but instead we kept waiting in the parking spot!!! The way they treated us was rude and they were accusing us to be rude when we asked for our money back when they kicked us!!! The booking was in July-August

Great facility with a very nice and helpful lady owner. Studies thought out with taste, the cleanest I've ever been. Great location of the Villa with a view of Palenice, in addition, peace and quiet away from the hustle and bustle of the main street of Szczawnica. I highly recommend it in every way, this place has no downsides! 😊

Everything is perfect with one detail, which is access to the hotel. No sports car will go there, other low-suspended cars will also have a big problem. Preferably something 4x4. In addition, an extra facility, I recommend

Beautiful location 😄👍😁

Super private spa