LADA, автоцентр, АВТОСОЮЗ

Money down the drain

Good evening . We bought two Niva 4 × 4 cars in the auto center auto union, we are serviced there, the time has come for a guarantee on one of them, fogging of the assembly units (oil leakage) said not a warranty case. On the second car, I bent the spring support cup (rear right) with a thrust bolt at 2000 km, they said it was not a warranty case. Also, oil leaks from the units, according to the paintwork, metal corrosion begins in the area of ​​\ ​ \ ​the rear doors where the window molding (SAID NOT A WARRANTY CASE) please take action.

I bought a car there in June 2020. according to the trade-in program. We agreed that the CASCO policy will be bought by me in the insurance company that I prefer. Of the special stages were: gas hood stops, rubber mats (so-so quality), a hard plastic pallet in the trunk, protection of thresholds and bumpers (I had to leave it, they asked for 6000 rubles for removal, took it from a local dealer for 950 rubles), alarm from a / s ... Just 52,000. At the time of registration, they told me that the bank had sent a refusal and had to be credited with another bank at a similar percentage, spent a lot of time. A few days later, the bank called me to find out why I didn’t take advantage of their offer and was very surprised that they announced a refusal from this bank in the salon ... they were stirring up something .. some of their schemes. The percentage on a car loan is large ... the auto appraiser is strange ... the hood and fenders of different colors says, in the photo ... although everything is the same color live, everything was painted together in one workshop by one person and one paint ... the result: arrived at 9 am behind the car, left at 20:00 ... I almost died there ... Advice to those who are just going to buy a car from any dealer - hack for a loan interest and discounts, in one place you didn't like it, go to another salon, don't take unnecessary and low-quality DOPs, demand that CASCO be yours (saving about 10,000 will be), very carefully inspect the body paintwork. People just blow the tower when buying a car, remain a cold-blooded buyer :) Manager Gulnaz is the most charming manager of car dealerships :) wishes for a car dealership: make a comfortable waiting area for customers, it is too small. You need at least a mini-cafe for customers who are waiting for the registration and delivery of the car. Vending machines with coffee and croutons will not satisfy your hunger. As a standard additional treatment, sell additional processing of the bottom and arches or additional noise reduction of the wheel arches. Put normal carpets in the salon, it's stupid to put deshman rugs for big money in the maximum configuration of the car. Don't sell unnecessary things to the client, sell him what he wants. And please check the tire pressure, all my wheels were different, one was pumped strongly (2.5 atm). Customers will be happy, positive reviews will pour in. For example, I am satisfied with only two stages: the gas stops for the hood and the signaling. Thrash rugs, threshold protection - collective farm tuning. I understand that this is a business, but the business should be with a human face, customer-oriented.

Swindlers, visit houses and then say you don’t like to go to another place, they use the fact that some, even on the X Ray on the Nisanov engine, hung their so-called protective screen, so it does not fit and does not get up, it just walks in the engine compartment, and the answer is this - we won’t clean anything, we don’t like it, but you have to pay for it, others aren’t, and they are giggling, as a former employee in car dealerships, and as a former mystery shopper, I didn’t even deliver a unit to all employees who worked on 08/16/2020, and fired for that attitude towards customers, if AvtoVAZ wants to go to a new level, then such an attitude is not acceptable, swindle with docks should remain in history !!!! Moreover, with docks that are not suitable even for cars, since they are from another.

Today was the first MOT car that I bought from them, they met well with no complaints. The car left them on business, since there was no time to sit and wait, two hours later they called to pick up the car. The car was already in the parking lot clean, everyone said shine excellent oil changed, the inclined filter was also shorter, the inspection was carried out. I believed in a word, I hope they did everything as it should be in their conscience. Expensive of course but bearable. Thank you