Omis - Carpet Cleaning

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They handed over carpets, they did not wash well all the dirt inside the pile remained. It is unlikely that we will use their services more.

We did not wash the stains, but they took a fee for additional cleaning and removal of stains. Contract N 88066. Payment 1200, with additional cleaning from stains 1900 rub. Please take action. Either a refund or cleaning with stain removal.

Hello, I handed over the carpet for cleaning, two weeks later they brought it in, the driver of the house gave me a rude, and in the end the carpet turned out to be not washed, then they took it again, two weeks later they brought it back, it turned out to be dirty again, I do not advise anyone to take their carpets to Omis !!! !

I really did not like either the service or the work done. I’m unlikely to turn to Omis again. I will describe the situation a bit. I needed to wash the carpet. I called on the phone and calculated the amount for washing and cleaning. Chose a wash. Wash more expensive. She said that I would decide when I could call to pick up the carpet and call back. I called back in 2-3 days. The amount has already changed. It was a little more than 1000r, it became almost 2000r. They said that paid delivery. Although the first time I was told that free shipping will be. Okay, I agreed. And they said that in 2-3 days it will be ready. Therefore, she decided that she had already chosen a cleaning company. Then she regretted it. There are many offices in Samara. And cheaper to eat. Arrived 07/30/19. taken away. A week later they called and said they would bring it later. They brought as a result of 08/13/19. The quality of the carpet became like a rag. Small spots were removed. The smell of the carpet was not pleasant. Yes, and 2 dry obscure worms fell out of the carpet. She wrote a complaint, in response to silence. Now they do not answer. They didn’t even apologize.