Pingvin

We returned the filigree pants with stains of dirt at the bottom of the pants (jeans were new and fresh from washing). To my question, they answered that, probably, I herself in the dressing room messed them up (an unrealistic scenario for such stains). I was very upset that instead of an adequate dialogue and the recognition of a minor error, the worker tried to blame herself for the responsibility.

He handed over his jacket. When he took it, it turned out that the hangers were crumpled inside the jacket. After my question, what can be done, the employees tried to pat them, and then shrugged their shoulders and said that probably you did.