Yuanta Commercial Bank

The service attitude is good. The counter clerk can inform in advance that it may take more time to go through different procedures, and it can also let customers really grasp the psychological preparation for waiting

The service efficiency is not good. I had a very unpleasant experience of being served here a few years ago. I wasted a lot of time because of the negligence of the staff at the counter. After the customer complained, the middle-level supervisor of the branch dealt with it negatively and wanted to prevaricate. , Completely angered me. After I collected and sorted out the whole matter from the previous proofs that reflected the problem, and raised the problem to the head office customer complaint, the senior management of the branch called to apologize. Up to now, I still keep records of Mail correspondence and calls.

On 2020/10/21, I need to change the seal at the Zhongzheng Road Branch of Yuanta Bank’s Xindian Branch. Because the bank’s upstairs (3rd floor) Yuanta Securities is promoting wealth management and asked me to open an account, but it happened that the battery of my mobile phone was insufficient. Therefore, I wanted to borrow a plug from Yuanta Bank on the 1st floor to charge a battery. Ask the lady at the counter if I can temporarily charge the battery. The teller turned to the supervisor behind (probably the assistant: Xie Xingfang) to ask if it was possible, but the supervisor said no. I really feel the Yuan Why is the supervisor of a big bank so unreasonable, because I am a depositor of the branch and Xindian branch, and sometimes I have bought and sold millions of dollars in the securities account, and my deposit account is also in the middle 6 digits. In addition, I am going through the seal change procedures. The time is as high as about 30 minutes, because I am also a supervisor who retired from a bank, seeing the efficiency and time of this kind of work, do I really think that the bank does not have pre-employment training for new staff? I don't understand that such a large financial institution can't even take care of customers borrowing and charging. It is really small enough. I hope that the training of bank staff and the attitude towards customers can be improved. 10/21, 14.21

The teller is too young and slow.nDo you think it's at home or school?nThe boss does not have enough requirements and trainingnGuests wait until their hair is white

Staff professionalism is low