Heyunzuchetaizhongjianguo Station

The best service

great service.

Very poor service, two very unhappy experiences had to leave negative reviews.nnThe first time was last year. At that time, because I had to ask for travel expenses with the company, I had to ask Heyun to invoice separately and make it to me. Before departure, the call staff at Taichung Jianguo Station asked me to ask Wuri High Speed ​​Rail Station to handle it, but Wuri High Speed ​​Rail told me that Taichung Jianguo Station can also handle it, which is a classic kick ball. The point is, I went directly to the counter of Jianguo Station in Taichung and talked about these things. The service staff talked over there as if they hadn’t dealt with it. They told me that they had to go to the head office in Taiping to make up for it. Taiping, the people at the head office told me after handling them: This invoice can be processed at every service station, and you don’t have to go so far. It makes me feel that the staff at Taichung Jianguo Station are extremely low-professional.nnThe second time, I was renting a car that was rented back on the roadside on January 28th today. When the previous owner parked a private parking lot, I had to pad 300 yuan first. Call the customer service immediately, and the customer service asked me to go to any service office. Can be refunded. I went to the Jianguo Station in Taichung again to deal with the counter. It’s so hard to die and I met the same service staff. It was polite to see me walking in and said: Hello! As soon as I finished talking about my request for a refund, the whole attitude became super indifferent. I didn't say anything. After reading my app rental record, I took 300 yuan from the drawer and put it on the table. I didn't say any final words, can I just confirm it once when I take it away? (Not sure if you need a signature or something). He replied: Well.nnWhy can such a large company have such poor employee education and training? It seems that things that have nothing to do with car rental can be ignored. What kind of service industry is this?

The phone customer service is bad, and the on-site service staff look very autumn again, and the attitude is bad enough

After making an appointment and paying on the Internet, I came here to pick up the car. The whole process was quite fast. I just don’t know if I was too busy. I didn’t pay me back after I swiped the credit card. I only remembered it when I gave the car. The most basic thing is that I didn’t say anything about refueling, so I hurried back to the store. The SOP process of the entire rental car is much worse than before in Tainan and the transportation, but the performance of the car is good, and the car is returned. Very fast, no problem.