UPS 台北內湖服務中心

Nice services, kind staffs and detail instructions for package sending.

Never could an experience be even worse than having UPS as an international shipping choice.nnPackage got lost and delayed for weeks, ridiculously overcharged three times the price. Unhelpful and time wasting phone call service with poor and irritating communication skill.nnFollowing is my personal experience with UPS:nMy package was shipped on 8/11 and lost for more than ten days. After spending tens of hours emailing back and forth with UPS US and UPS Taiwan, calling UPS delivery agency, and live chatting on the UPS official website, I finally got my package found on 8/27 and delivered to my place on 8/31. (According to the UPS official website, package having UPS worldwide expediated plan from US to Asia will be delivered within 3-5 business days.)nnMonths later, I received my invoice on 10/15, mistakenly stating my package 17 lbs, which only contains 4 A4-size papers plus one empty envelop (less than a pound), and charging me $291.78.nnA call was made on 10/17 to the UPS billing team, the first agent was unwilling to adjust the fee and requested me to prove that my package was less than a pound through the call. How do you prove that? I did provide my tracking number to the agent; if s/he was not that lazy, s/he could easily find the “Proof of Delivery” on the official website clearly stating that my package only weighed “1 lb.” Yet, the agent just didn’t do that and refused to make an adjustment to the bill.nnI made a call again on 10/22, and eventually had my fee adjusted; yet still way more expensive than the quote approximately $85 I got on the UPS quote page. UPS still wants to charge me $126.nnBecause of her poor communication skill, the agent irritated me so badly and I asked her for her name and ID number for filing a complaint against her. The agent refused to disclose her name or ID number.nnNever did I receive any apology from any of those UPS teams for having so many inconvenience, aside from UPS on Facebook. Sick!nnOkay, UPS, I will pay this bill, but I will absolutely share this disastrous experience online and share it with all my friends and families as well.

Disgusted by the lack of transparency when it comes to extra fees. Invoices are sent without informing the receiver electronically or other means. When I paid the Import fees and taxes for my package, I expected it to be paid in a one time transaction but this is not the case and they sent me an invoice for 'Extra Fees' that I had no idea about. I am highly disappointed in UPS and I will avoid using your services in the future. Take your business elsewhere and use other courier services.

The shop is bullying!nThis company is only a UPS store in Taiwan. I sent back some health products from Los Angeles to my elderly mother. She received a call early in the morning to prepare NTD 2,854 for the excise tax. I was informed and called to Taipei. The company asked for payment but the answer was to transfer the money to HSBC, but the man who claimed to be in charge didn't know three questions! I need your bank address to send money back from Los Angeles? I don't know! Swift Number? Don’t know? Can I pay by credit card? No! No delivery will be made without receiving the money!nSince it is an American business, why don't you accept credit cards?nSince it is the supervisor, why don't you understand the rules of international money transfer?nThe courier's attitude is very good 10 pointsnTEL 8245-8862 This person who claims to be in charge has zero points!nTo be a service industry supervisor is to help customers solve problems, not to leave them to customers!nIn addition, I clearly said on the phone that I was looking for a Miss Lin, and you were holding the phone! Do you understand telephone etiquette?nI care! More angry! Because the recipient is my mother!nThe badness of the Taiwanese, but not the manners of the Chinese

I sent the item 3 times without notice at all. Only a small note was found in the mailbox with no name or any information. The first and third time I didn’t even know it, and then the item was returned inexplicably with additional shipping charges. .nCall customer servicen1. No name allowedn2. Not notify the guardhousen3. Can't calln4. Did not press the bellnHow do I know to receive the mailnThe customer service doesn’t have to deal with it, only this way