Taiwan Cooperative Bank

If you don’t do business before 3:30, you will just drive people away. Time for others is not time.

At noon, I went to the counter to cancel the digital account. A teller Mr. Yang told me that the work of canceling the account at the counter was very troublesome. He asked me to cancel the account online, but the Heku app did not have the option of canceling the account. For account cancellation, Mr. Yang always said that it would take a long time to complete the transaction. You need to transfer to the general account before reissuing the passbook. Please open the web page and log in to the Heku online banking account to cancel the account. So I also logged in and found the online account cancellation option. , But after the implementation, the system showed that it was impossible to cancel the account online. Mr. Yang said that you can only cancel the account at the counter. In fact, you can cancel the account directly at the counter from the beginning. The teller finds it troublesome and wants the customer to cancel the account online, but the system is bad Poor design, leading to failure. We should educate and train employees, and improve the complete functions of the system. The entire account cancellation process takes 40 minutes. The operation speed is extremely inefficient. After the account cancellation is completed, people are required to take portraits. I don’t use the account anymore. I don’t understand why I should stay. Portrait file! ?

There are not many people who do it and don't have to wait long. The teller surnamed Liu is kind and efficient. He looks young but feels very experienced.

The service is cordial and much better than Sanxing branch. It makes the operation difficult and provides unnecessary information.

If there are too many people to open an account, I will leave a call with you and come back later.nnI think the service is pretty fast.