HSBC Linkou Branch

I had a very bad experience today in HSBC Linkou branch today. There was a girl called Silvia Qiao sitting at the reception and her attitude was really awful!nn今天我在匯豐銀行東林口分行有著非常不快的經歷。接待處的一位叫Silvia 喬的職員uff0c她的服務態度實在很糟糕ud83dudc4euff01nnI told her I would like to open a Premier Account in Taiwan because I had the same Premier Account in HSBC HK and I wanted to connect two bank accounts so that I can do the T/T from HSBC HK to HSBC Taiwan. There was no customer (I mean zero customer found in the branch except me ) in the branch but she told me she was very busy and couldn’t open the account for me today, and she asked me to come back after the long holiday (after Apr 6). Today is March 29! I can understand opening an account may need to make an appointment but it doesn’t mean she can use the excuse of “very busy” to turn me down. She can explain to me the procedure and cannot show me her long face. Is it a proper service? That is very impolite! The key is no customers are in the branch but I can see several staffs there. How can she tell me she is busy? What kind of service level she is now offering to her Permier Account customer? In HK, my account manager is very helpful and he knew I was busy in office and occupied by meetings all the time so that he would prepare everything to me and just let me sign the documents. That is! He helps me save a lot of time. Time is money! Why the service level in HSBC Taiwan is so terrible? They are now discriminating Hong Kong people? I can make a complaint!nn我告訴她我想在台灣開一個Premier帳戶uff0c因為我在香港的匯豐銀行有相同的Premier帳戶uff0c我想把兩個戶口綁定uff0c並從香港的匯豐銀行進行電匯到台灣的匯豐銀行。 當時分行中沒有客戶uff08我的意思是零客戶uff0c只有我一個客戶uff09uff0c但她告訴我她很忙uff0c今天無法為我開設帳戶uff0c要我年假後uff084月6日uff09後再來uff0c但今天才是3月29日uff01我可以理解uff0c開設一個帳戶可能需要預約uff0c但這並不意味著她可以以“非常忙”為由拒絕我。 她可以慢慢向我解釋開戶程序uff0c但絕不能給我臭臉我uff0c這是感有的服務態度嗎uff1f 那是很不禮貌的uff01 重點是分行中沒有客戶uff0c但卻有幾名員工。 她怎麼能告訴我她很忙uff1f 她現在向Permier Account客戶提供什麼樣的服務水平uff1f 在香港uff0c我的客戶經理非常樂於助人uff0c他知道我一直在辦公室裡很忙碌uff0c一直忙於開會uff0c我只要給他打個電話uff0c告訴他我要辦甚麼服務uff0c他便會為我準備所有文件uff0c然後讓我在文件上簽字就好了uff0c省了我不少時間uff0c時間就是金錢uff01 為什麼台灣匯豐銀行的服務水平是如此糟糕uff1f我現在是歧視我香港人嗎uff1f我可以去投訴的uff01nnI don’t think people can use HSBC Taiwan service anymore!nn我認為人們不應再使用匯豐台灣服務uff01

This branch is really bad. A woman at the counter has opened a foreign currency account in the past few months. Everything is filled out. When I go home, I am told to say that the information cannot be completed. Is it a waste of time?

There are coffee and tea, (tea, thicker)nWashroom - clean, you can hang your bag behind the door.

Bank service is very good

I want to ask for so much money.nNot a bank commissionernAlways asknIs there an account here?