國泰世華銀行 蘭雅分行

The staff is very kind! Thank you

I went to the counter at noon today, Miss Zhang Oyu was very kind

Today, my mother went to the branch to apply for an ATM card, and was recommended by a member of the surname Zhang to download Cathay Pacific’s app and operated the whole process on behalf of my mother. However, she found that the LINE app in her mobile phone had disappeared. Because my mother has no backup habit, all the message records and files in LINE have disappeared and cannot be restored. I believe it would not be a good thing that this happened to anyone, because the files and information can no longer be recovered, and we don't want to go back to the branch to say anything. I just want to remind the bank that the number of app downloads may be a KPI, but please conduct adequate staff training first, and don’t think that you can make any decisions that endanger information and files on behalf of the mobile phone owner (not to mention that you have not informed you in advance. This is done). Anyone who sees this comment is also reminded that if the elders in the family want to go to this branch to do business, please be careful not to let the staff operate the mobile phone on behalf of the staff. It is fine to load the app and set it again when you go home. Don’t be in a hurry; Let the elders in the family back up LINE! (I believe most elders will cry miserably or furiously if the LINE app disappears...)

Come here to open an account. It turned out that I did n’t live nearby. Opening an account can be troublesome. Tell me to drive elsewhere. It hurts me to run for nothing. accurate

The teller at counter 7 is kind