Chang Hwa Bank

Well, I'm giving four stars for basic professionalism and the ability to help me do what I want without a fuss. Infinitely better experience than the Beitou CHB, who inexpicably refused to help me carry out a basic money transfer abroad. I've banked with CHB for 16 years, and never encountered the madness that just happened in Beitou CHB. I'd recommend that CHB consider providing some basic customer service training to the Beitou Branch. This Zhishan branch is absolutely fine.

The male walker who helped open the account at the help desk was great. I forgot to bring the 1,000 yuan account and generously borrowed it to make me run less. I am so grateful.

I saw that no one found out that the customer service was not called at all, and no one came to explain that the previous gentleman asked everyone to know what was going on. This time, I only changed the address and applied for an electronic statement. For more than one and a half hours, the staff did not understand the online banking function. Many waiting time was waiting for the driver to ask how to get it. In addition, after waiting for the toilet for a long time, he said that he was not borrowing. Later, he asked a staff member where there was a toilet nearby. Let me borrow it.

After processing by Wang Xiangli of the branch, a satisfactory result has been obtained. Retain the reasons for the previous low evaluation: It took 40 minutes to open an account before it started accepting. The point is that it takes so long for only one customer in front? Is there only one account opening person at a time? If you tell me in advance that you need to wait so long and you won’t continue to wait, and you walk forward, you’re really in a hurry. After talking two or three times before you let go of your work and start opening an account, I would like to ask if I don’t say how long you have to wait before you are willing to help the client. What? During the account opening process, I went to the small room to change the account and password of the online banking. The previous user did not log out. Obviously there was no staff to assist in the opening process. It was really unprofessional. During the account opening process, I slowed down and chatted with colleagues. Are you going to see a doctor this afternoon? Sir, I'm in a hurry. The person’s attitude is OK, but he doesn’t understand the order of work. In the end, I left the bank and it was even more troublesome that my card was completely unusable. I was looking for the Changhua Bank ATM throughout the weekend, and even went to the bank’s ATM to change the password. It showed that the card has not been opened yet. I spit it out. Then I called back to the original account branch (Tianmu) today. The processing staff of the day told me , It’s impossible not to succeed. After talking about it, I asked me to go to any Changhua bank to re-swipe the card, saying that sometimes their card quality is not very good, maybe the connection is not normal, and the card opening is successful. The reason is that I should go back to Changhua Bank to deal with it myself. In short, the security of Changhua Bank made me think about it, and the professionalism of the staff of this branch needs to be strengthened. As a digression, for the first time I saw a lady from a bank branch dressing up and chatting and not doing anything, wearing slippers from the front of the counter to the back of the counter.

Employee Chen Hao* is very good service, very patient and always smiling, not like some bank staff will smack face ~